NHTSA Complaint #10892677 — 2014 FORD FOCUS

FROM THE DATE OF PURCHASE IN 2014 THIS CAR HESITATES UPON ACCELERATION SHUTTERS AND SHAKES. THERE HAVE BEEN NUMEROUS TIMES WHEN I HAVE FELT UNSAFE AND AT RISK FOR BODILY HARM. I HAVE TAKEN IT TO MY DEALER NUMEROUS TIMES AND HAVE BEEN TOLD REPEATEDLY "THIS IS THE WORST TRANSMISSION FORD HAS EVER MADE." BUT THEY EXPLAIN THAT FORD WILL DO NOTHING ABOUT IT. "I WISH THEY WOULD, EVERYONE COMPLAINS ABOUT THIS CAR." ON NUMEROUS OCCASIONS WHILE TRAVELING BETWEEN A STOPPED POSITION AND FIVE, 10, OR 15 MILES AN HOUR THIS CAR HESITATES SHAKES AND SHIMMYING. I HAD IT IN A LITTLE OVER A MONTH AGO WITH THE SAME ISSUE. THEY DID NOTHING AND TOLD ME "FORD SAYS IF IT FALLS WITHIN A CERTAIN PARAMETER THERE IS NOTHING WE CAN DO. OUR HANDS ARE TIED." THIS MORNING I WAS HEADING TO A FAMILY FUNERAL, PULLED OUT OF MY DRIVEWAY TRIED TO ACCELERATE AND MY CAR CHOKED AND DIED. I HAVE BEEN UNABLE TO GET IT RESTARTED AND HAD TO HAVE IT TOWED TO A DIFFERENT DEALERSHIP HOPING TO GET BETTER CUSTOMER SERVICE. I HONESTLY BELIEVE THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THE FORD MOTOR COMPANY FOR THIS INFERIOR PRODUCT. ALSO, MY RADIO HAS NEVER WORKED CORRECTLY. IF I TURN THE REAR DEFROST ON THERE IS HORRIBLE STATIC OVER THE RADIO. THE DEALER JUST KEEPS ON TELLING ME "YOU HAVE BAD RECEPTION. "