NHTSA Complaint #10892503 — 2011 HYUNDAI TUCSON

IN MAY 2015, MY TRANSMISSION BROKE DOWN WHILE DRIVING AND I WAS UNABLE TO STOP IN THE PARKING LOT OF A WALMART. I HAD IT TOWED TO THE LOCAL HYUNDAI DEALERSHIP (KNOXVILLE, TN) WHERE I PURCHASED THE 2011 HYUNDAI TUCSON. THE AUTOMATIC TRANSAXLE COOLER HOSE HAD BURST. I PAID FOR THE REPAIRS. I RECEIVED A LETTER OF RECALL IN MARCH 2016, STATING I WOULD BE REIMBURSED FOR THE REPAIRS. I SUBMITTED THE "REQUEST FOR REIMBURSEMENT". I RECEIVED A LETTER FROM HYUNDAI ON MARCH 25TH, 2016, STATING THEY WOULD PROCESS THE REIMBURSEMENT IN 90 DAYS. THEY REQUESTED A COPY OF THE REPAIR SHEET FROM THE HYUNDAI DEALER, WHICH I SENT ALONG WITH THE COST DOCUMENTING WHERE I HAD PAID FOR THE REPAIR. ON JUNE 15, (82 DAYS), I RECEIVED A LETTER REQUESTING A "CLEAR CREDIT CARD STATEMENT SHOWING NAME OF CARD HOLDER ON STATEMENT". THE CREDIT CARD STATEMENT WAS SENT THE SAME DAY SHOWING THE NAME. HAVING HEARD NO WORD, I FOLLOWED UP ON JUNE 27TH (94 DAYS). I RECEIVED A RESPONSE REQUESTING THE SAME INFORMATION TO WHICH I STATED I HAD ALREADY SENT IT AND SENT ANOTHER COPY. ON JUNE 29TH (96 DAYS), I RECEIVED A CALL REQUESTING MY RELATIONSHIP WITH THE NAME ON THE CREDIT CARD STATEMENT, TO WHICH I RESPONDED IT WAS MY WIFE'S NAME AS WE SHARE THE CREDIT CARD ACCOUNT. I WAS TOLD I'D RECEIVE AN EMAIL WITHIN 2 WEEKS (110) DAYS WITH A DATE THE CHECK WOULD BE SENT. AFTER DAY 110 (JULY 13TH) I SENT AN EMAIL REQUESTING AN UPDATE. ON JULY 15TH (DAY 112), I RECEIVED A CALL FROM GABRIEL ASKING MY RELATIONSHIP WITH THE NAME ON THE CREDIT CARD STATEMENT. I TOLD HIM IT WAS THE SAME AS THE LAST TIME, SHE IS MY WIFE. GABRIEL SAID I WOULD RECEIVE AN EMAIL WITHIN A WEEK (JULY 22ND). IT IS NOW AUGUST 2ND (DAY 130). I WAS SUPPOSED TO RECEIVE THE REIMBURSEMENT NO LATER THAN 40 DAYS AGO. MY HYUNDAI RECALL CASE # 2714-516150749-2658