NHTSA Complaint #10892289 — 2012 FORD FOCUS

THE DRIVER SIDE DOOR WOULD NOT CLOSE ONCE I GOT INTO THE CAR. I HAD TO DRIVE MY CAR WHILE HOLDING THE DOOR SHUT. THIS IS SUCH A SAFETY HAZARD! I TOOK THE CAR DIRECTLY TO SAN TAN FORD IN GILBERT, AZ. SAN TAN FORD EXPLAINED TO ME THAT THERE WAS NOT A RECALL ON THE FORD FOCUS YET, ONLY ON THE FUSION AND THE FIESTA. I AM FURIOUS TO FIND OUT THERE HAS BEEN OVER 73 FORD FOCUS VEHICLES REPORTED WITH THIS LATCH ISSUE AND A RECALL HAS NOT BEEN MADE. I AM ALSO AWARE THAT THESE MALFUNCTIONING LATCHES CAN BREAK ON ANY OF THE DOORS IN THESE VEHICLES AT ANYTIME. I DO NOT FEEL SAFE HAVING ANY FAMILY MEMBERS INCLUDING GRANDCHILDREN RIDE WITH ME IN MY CAR. SAN TAN FORD GAVE ME AN ESTIMATE OF $529.00 TO FIX ONE LATCH. IN ORDER FOR ALL OF MY LATCHES TO BE REPLACED IT WILL BE OVER $2,116.00. THIS IS UNETHICAL AND HAZARDOUS TO THEIR CONSUMERS AND FAMILIES.