NHTSA Complaint #10891411 — 2014 HARLEY-DAVIDSON FLHXS

2014 HARLEY DAVIDSON STREET GLIDE. CONSUMER WRITES IN REGARDS TO FACTORY INSTALLATION OF BOOM BOX 6.5 INFOTAINMENT/ THE "REPEAT" FUNCTION OF THE NAVIGATION SYSTEM PROBLEMS. *SMD THE CONSUMER STATED HE DOWNLOADED THE MOST RECENT SOFTWARE VERSION OF THE INFOTAINMENT SYSTEM. AFTER RIDING, AND USING THE NAVIGATION SYSTEM WITH THE NEW SOFTWARE, IT WAS SOON DISCOVERED THAT IT WAS NOT FUNCTIONING AS IT WAS DESIGNED. THE REPEAT FUNCTION OF THE NAVIGATION SYSTEM NO LONGER WORKED. THE REPEAT FUNCTION ENABLED THE RIDER TO RE-HEAR A VOICE PROMPT FROM THE NAVIGATION SYSTEM. ONCE THE VOICE PROMPT WAS COMMANDED, THE USER COULD DEPRESS THE REPEAT IN THE UPPER RIGHT OF THE DISPLAY TO HEAR THE GIVEN COMMAND AGAIN. CUSTOMER SUPPORT ACKNOWLEDGED THEY WERE GETTING CALLS REGARDING THE SAME PROBLEM. THE CONSUMER WAS INFORMED HE WOULD HAVE TO WAIT UNTIL THE NEW MODEL YEAR FOR ANY NEW SOFTWARE CHANGES. *JB