NHTSA Complaint #10787604 — 2014 HARLEY-DAVIDSON FLHXS

REGARDING NHTSA RECALL NO. 15V-427: LOCAL HD DEALER REPLACED MY ORIGINAL ATTACHMENT SPRINGS TO MY 2024 HD STREET GLIDE SADDLEBAGS AS REQUIRED BY THIS RECALL. HOWEVER, ONE OF MY BAGS RECENTLY FELL OFF WHILE RIDING AFTER THE NEW REPLACEMENT SPRINGS WERE INSTALLED. A LOCAL DEALERSHIP INSPECTED AND ORIGINALLY STATED HARLEY SENT THEM THE WRONG REPLACEMENT SPRINGS. THAT WAS THE REASON MY BAG FELL OFF. AFTER THEY SPOKE WITH HARLEY THEY CHANGED THEIR STORY AND STATED THAT INDEED THEY DID REPLACE MY FAULTY SPRINGS WITH THE CORRECT REPLACEMENT SPRINGS. IT IS CLEAR THE SPRINGS THEY PROVIDED DO NOT WORK. MY REMAINING BAG WAS NOT SECURE AFTER I INSPECTED IT RECENTLY AS WELL. THE DEALERSHIP HAS AGREED TO REPLACE MY LOST BAG BUT REFUSES TO REPLACE LOST ITEMS THAT WERE IN THE BAG. APPARENTLY IN MY CASE THE REPLACEMENT KIT IS NOT WORKING. PLEASE ADVISE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR