NHTSA Complaint #10889270 — 2014 JEEP CHEROKEE

I PURCHASED MY VEHICLE THE JEEP 2014 CHEROKEE BECAUSE OF THE EASE OF TOWING THAT THE OWNERS MANUAL IN 2014 AND OTHER SOURCES OTHER SOURCES WE HAD CHECKED INDICATED. THERE WAS NO MENTION IN THE OWNER'S MANUAL OF ANY PROBLEM WITH THE STEERING OF A VEHICLE WHILE BEING FLAT TOWED BEHIND AN RV. THIS WAS THE BEST CHOICE FOR US AS IT WAS THE SIMPLEST VEHICLE IN MOTORHOME DIGESTIVE TOWING VEHICLES. SINCE WE HAVE EXPERIENCED A SEVERE FRONT-END WOBBLE WHILE TOWING. IN 2016 I RECEIVED A CARD IN THE MAIL INDICATING A PART WAS NEEDED ACTUALLY IT SAID TO PUT IN THE OWNERS MANUAL BUT IN READING IT INDICATED A WIRING KIT WAS REQUIRED. EXPLORE THIS ITEM WITH MY DEALER THE FIRST TIME HE DIDN'T KNOW WHAT I WAS TALKING ABOUT THE SECOND TIME I BROUGHT IN A PART NUMBER THAT I HAD FOUND IN THE MOTORHOME MAGAZINE. I GAVE HIM THE PART NUMBER THEY RESEARCHED IT AND FOUND THAT THIS WAS A WIRING KIT REQUIRED FOR FLAT TOWING. MY ASSUMPTION WAS SINCE IT WAS REQUIRED IT WAS SOME SORT OF RECALL. TO MY SURPRISE IT COST ME OVER $500 AND IN CONTACTING CHRYSLER THEY REFUSE TO REIMBURSE ME OR EVEN ACKNOWLEDGE THE ISSUE. EVEN THE 2016 LITERATURE REGARDING FLAT TOWING A JEEP CHEROKEE DID NOT INDICATE THE REQUIREMENT OF A WIRING KIT SO MY ASSUMPTION IS THEY ARE NOT ACKNOWLEDGING THIS PROBLEM. IT IS A SEVERE SAFETY PROBLEM FOR PEOPLE WHO BOUGHT THE VEHICLE FOR FLAT TOWING BEHIND AN RV. I WOULD APPRECIATE YOU LOOKING INTO THIS MATTER AND GETTING BACK TO ME WITH ANY INFORMATION OR RESULTS THAT YOU MAY FIND. REGARDS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR