NHTSA Complaint #10888225 — 2014 TOYOTA RAV4 EV

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10888225
Vehicle	2014 TOYOTA RAV4 EV
Component	POWER TRAIN
Date of Incident	July 21, 2016
Date Filed	July 25, 2016
Mileage	26,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

STARTING AROUND 24,500 MILES, TOYOTA RAV4 EV 2014 STARTED TO MAKE A LOUD NOISE WITH ACCELERATION. THIS NOISE WAS DIAGNOSED BY THE AUTHORIZED TOYOTA DEALER AS AN ISSUE WITH THE DRIVE MOTOR MADE BY TESLA, BUT I WAS TOLD THAT AT THAT TIME THE NOISE IS "NOT LOUD ENOUGH" TO GET ANYTHING DONE BY TOYOTA/TESLA. SINCE THEN, ANOTHER 2000 MILES HAVE PASSED AND THE NOISE IS ONLY LOUDER. THE DEALER HAS AGAIN DIAGNOSED THE ISSUE AS THE DRIVE MOTOR, SUBMITTED RECORDING OF NOISE TO TOYOTA/TESLA BUT STATES THAT TOYOTA/TESLA NOT READY TO REPLACE DRIVE MOTOR. THIS IS CLEARLY AN ISSUE WITH A VEHICLE UNDER WARRANTY. I HAVER NOTICED MY OVERALL RANGE IS BEING AFFECTED AND DOWN BY 10%. I AM VERY CONCERNED THAT THE VEHICLE WILL MALFUNCTION WHILE I AM DRIVING AROUND, POSSIBLY ENDING IN AN ACCIDENT WHERE SOMEONE GETS SERIOUSLY INJURED.

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