NHTSA Complaint #10887890 — 2014 NISSAN ALTIMA

I AM CONTACTING YOU OVER REPEATED ISSUES WITH MY 2014 NISSAN ALTIMA SL. THIS IS MY SECOND COMPLAINT FILED TO NHTSA FOR THIS VEHICLE'S AIRBAG. AS YOU ARE AWARE, A RECALL WAS ISSUED AND HAS BEEN PERFORMED ON MY VEHICLE. MY ISSUE IS THAT THE PASSENGER SEAT WON'T ARM THE AIRBAG IF MY WIFE SITS IN THE SEAT. I HAVE MULTIPLE VIDEOS OF THIS ISSUE. MY MOST RECENT VISIT TO MY NISSAN DEALER RESULTED IN THEM STATING THEY COULDN'T FIX ANYTHING AS THEY COULDN'T PULL AN ERROR CODE. THE VERY NEXT DAY, THE ISSUE HAPPENED AGAIN WITH MY WIFE IN THE PASSENGER SEAT AND AGAIN I RECORDED IT. I OPENED A COMPLAINT WITH NISSAN CORPORATE. AFTER A FRUSTRATING PHONE CALL THIS EVENING, AND A LOT OF AMBITIOUS DOUBLE TALK ON NISSAN'S PART, THE NISSAN REPRESENTATIVE SAID THAT THE ISSUE WAS THAT MY WIFE WAS TOO LITE. MY WIFE WEIGHS BETWEEN 103 AND 108 POUNDS AS SHE FLUCTUATES A BIT. SHE STANDS 5 FOOT 3 INCHES TALL. THE NISSAN REPRESENTATIVE, DELISA SAID THAT NISSAN DOESN'T RECOMMEND ANYONE UNDER 4 FEET 9 INCHES OR LESS THAN 120 LBS IN THE PASSENGER SEAT. THIS WAS NEVER TOLD TO ME TWO YEARS AGO WHEN I WAS LOOKING AT PURCHASING THE CAR, OR THROUGH ANY OF THE 6-8 SERVICE TICKETS I HAVE OPENED REGARDING THIS ISSUE WITH MULTIPLE DIFFERENT FIXES ATTEMPTED. ( I CAN GET THE EXACT NUMBER AS SOON AS MY DEALER PROVIDES THE REQUESTED INFORMATION.) I WOULD HAVE NEVER BOUGHT THE CAR KNOWING MY WIFE COULDN'T RIDE IN THE FRONT PASSENGER SEAT. I ASKED FOR THIS IN WRITING FROM THE NISSAN REPRESENTATIVE BUT SHE SAID SHE COULD NOT PROVIDE THAT. SHE SAID IT WAS ONLY FOR THEIR INTERNAL RECORDS. I PRESSED HER ON THE FACT THAT THEY WERE SAYING MY WIFE COULDN'T SIT IN THE FRONT SEAT. HER REPLY WAS THAT SHE DIDN'T SAY THAT, ONLY THAT NISSAN DOESN'T RECOMMEND SOMEONE LESS THAN 120 POUNDS IN THE PASSENGER SEAT. IS IT POSSIBLE TO BE CONTACTED BY THE NHTSA TO CLARIFY WHAT NISSAN IS SAYING AND IF IT IS ACCURATE?