NHTSA Complaint #10886177 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10886177
Vehicle 2013 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage 70,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

THE ELECTRIC POWER STEERING QUIT WORKING ON MY CAR. THERE WAS A RECALL FOR MY CAR'S YEAR MODEL FOR THIS ISSUE, HOWEVER, FORD SAID IT DOES NOT COVER THE MONTH MY CAR WAS MANUFACTURED. I HAVE TAKEN MY CAR TO A FORD DEALERSHIP WHO TOLD ME THEY VERIFIED THAT IT WAS THE EXACT SAME PROBLEM THAT THE RECALLED VEHICLES HAD. I THEN OPENED UP A CASE NUMBER WITH FORD AND AFTER A MONTH OF WAITING THEY SAID THEY WOULD NOT BE COVERING THIS DEFECT. THE CAR IS EXTREMELY HARD TO STEER AND SOMETIMES NEAR IMPOSSIBLE. I FEEL THIS IS A SAFETY CONCERN THAT SHOULD BE TAKEN SERIOUSLY. HOWEVER, FORD DOES NOT SEEM TO CARE.

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