NHTSA Complaint #10885168 — 2016 FORD ESCAPE

DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.