NHTSA Complaint #10883733 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10883733
Vehicle 2012 FORD FOCUS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 112,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

THE PASSENGER REAR DRIVERSIDE DOOR WON'T CLOSE. THERE WAS NO EVENT THAT HAPPENED TO CAUSE THIS ISSUE, IT JUST STOPPED FUNCTIONING ALL ON IT'S OWN AND JUST LIKE MY 1ST REPORT ON THIS SAME VEHICLE LAST MONTH REGARDING THE FRONT PASSENGER DOOR DOING THE EXACT SAME THING AND FORD MOTOR COMPANY KNEW THIS PROBLEM EXISTED 2-3 YEARS AGO AND CUNSUMERS WERE NEVER NOTIFIED OF THIS POTENTIAL DANGER OF THE DOORS COMING OPEN W/O WARNING AND MALFUNCTIONING. DOES SOMEONE HAVE TO GET SERIOUSLY HURT, OR WORST, DIE B4 FORD IS FORCED TO RECALL THESE EFFECTED VEHICLES FOR REPAIR? AS A CONSUMER, I WANT TO KNOW WHY FORD ISN'T FORCED TO TAKE CARE OF THIS PROBLEM? AS OF NOW I HAVE 2 DOORS THAT WON'T CLOSE SO THEY CAN'T BE LOCKED AND I HAVE NO GARAGE TO PUT THE VEHICLE IN, SO IT'S VERY VOLNERABLE TO THEFT IF IT'S NOTICED THESE DOORS ARE NOT CLOSED AND IF IT RAINS, THE VEHICLE WILL RECIEVE WATER DAMAGE ON TH ENTERIOR. SO, HOW LONG NOW B4 ANOTHER DOOR STOPS WORKING IN THIS SAME MANNER. I WAS PREPARING THE VEHICLE 07/09/16 FOR TAKING IT ON 07/11/16 TO ANOTHER REPAIR FACILITY THAN FORD TO GET AN ESTIMATE ON FIXING THE 1ST DOOR REPORTED ON LAST MONTH TO YOU, IN HOPES TAT IT WOULD BE A LOT CHEAPER THAN $600, BUT NOW THAT 2 DOORS ARE FAULTY, IT'S NO WAY I CAN AFFORD DOING THAT AND AS I THOUGHT ABOUT IT, THIS WAS FORD WAS HOPING PEOPLE WOULD DO PROBABLY, I'M NOT IN THEIR HEADS OR MEETINGS. THIS IS THEIR DESIGN ISSUE (FLAW), THEY NEED TO FIX THIS, OR TAKE THIS VEHICLE BACK AND RETURN ALL OUR MONEY INVESTED IN THIS VEHICLE INCLUDING DOWN PAYMENT AND MONTHLY PAYMENTS, WHICH ARE ALL ON TIME SINCE DAY 1.

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