NHTSA Complaint #10883128 — 2011 VOLKSWAGEN TIGUAN

MY VW 2011 TIGUAN'S TIMING BELT SKIPPED AND END UP DAMAGING THE ENGINE. THE CAR WAS STATIONARY, MY WIFE, A COUPLE OF HOURS BEFORE CAME BACK FROM A MEETING IN THE CAR AND PARKED IT. THEN WHEN SHE WENT BACK TO THE CAR IT CRANKED BUT DIDN'T TURN ON. IT ONLY HAS 58K MILES BUT VW IS NOT RESPONDING BECAUSE IT WAS 5 MONTH PAST THE WARRANTY END DATE. THIS HAPPENED IN 5/2016... MOST OF THE RECOMMENDED SCHEDULED MAINTAINANCE WERE PERFORMED AND MOST HAVE BEEN PERFORMED IN THE DEALERSHIP BUT THE LAST ONE THAT WAS PERFORMED IN FIRESTONE. STILL NO RESOLUTION FROM VW OTHER THAN TELLING US THAT WE ARE OUT OF LUCK AND THAT WE HAVE TO PAY FOR THE REPAIRS, ABOUT $12K.