NHTSA Complaint #10882770 — 2015 FORD FLEX

PURCHASED MY 2015 FORD FLEX ON MAY 11, 2016 WITH 54 MILES. ON SATURDAY, JULY 2, 2016 THE WRENCH LIGHT CAME ON WHILE DRIVING AND THE CAR SHUT-DOWN. I WAS ABLE TO GET IT STARTED AND DROVE HOME, WHICH WAS LESS THAN 5 MILES AWAY. THE CODE PER THE MANUAL, POWERTRAIN FAILURE. ENGINE LIGHT WAS ON AS WELL. I NOTICED IT WOULD MOVE A LITTLE SLUGGISH WHEN GOING UP A HILL AND ALSO NOTICED THE SOUND OF THE TRANSMISSION TAKING A FEW SECONDS TO SWITCH GEARS. ROADSIDE ASSISTANCE TOWED IT TO THE DEALERSHIP AND THEY ARE SAYING THE THROTTLE BODY WAS DEFECTIVE AND WILL NEED TO BE REPLACED; HOWEVER.....IT'S ON BACKORDER FOR WEEKS. ON JULY 5, 2016, I SENT AND EMAIL VIA FORDS WEBSITE AND RECEIVED AN EMAIL RESPONSE FROM MEAGAN, A CUSTOMER RELATIONSHIP CENTER REP. WITH FORD ON 7/5/16 AT 2:53PM. MEAGAN'S RESPONSE STATED THAT SHE, "ESCALATED MY CASE TO THE SERVICE MANAGER AT MY DEALERSHIP (OF PURCHASE), AND ENSURED THE SERVICE MANAGER WILL USE ALL RESOURCES AVAILABLE TO ASSIST ME." FORD CASE NUMBER: CAS-9974632-S3Q0B3