NHTSA Complaint #10994541 — 2015 FORD FLEX

I WAS DRIVING NORTHBOUND ON US 23 ON 6/10/2017 WHEN MY VEHICLE SUDDENLY DECELERATED AND WOULD NOT RESPOND TO GAS PEDAL. I COASTED TO THE SIDE OF THE ROAD FORTUNATELY WITHOUT STRIKING ANOTHER VEHICLE OR THE VEHICLE BEHIND ME REAR ENDING ME. A ORANGE WRENCH APPEARED ON THE DIGITAL SCREEN IN MY INSTRUMENT CLUSTER AND A MESSAGE APPEARED THAT SAID "SEE MANUAL." MANUAL STATED THIS WAS A POWER-TRAIN FAILURE. I TURNED CAR OFF AND RESTARTED AND WAS ABLE TO DRIVE ON. ONCE RESTARTED, THE WRENCH SYMBOL DISAPPEARED. ON 6/11/2017, WHILE DRIVING TO WORK, THE VEHICLE DID THE SAME THING ONLY 1.5 MILES AFTER IGNITION. SUDDEN DECELERATION, COAST TO SIDE OF ROAD, VERY LOW ROUGH IDLE AND WOULD NOT RESPOND TO GAS PEDAL DEPRESS. FORTUNATELY NO VEHICLES BEHIND ME. THIS TIME I HAD MY WIFE BRING MY SCAN TOOL TO ME AND I PLUGGED INTO THE OBD2 PORT AND RECEIVED A CODE "P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN." ONCE AGAIN I TURNED CAR OFF AND BACK ON AND WAS ABLE TO CONTINUE ON. I WENT TO BRUCE WALTERS FORD IN PIKEVILLE, KY ON 6/12/2017 AT 2PM AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED. THE SERVICE ADVISER AS WELL AS SERVICE MANAGER ADVISED ME THEY COULD NOT READ ANY CODE AND THEREFORE COULD NOT DO ANYTHING. I EXPLAINED THAT IT RESETS WHEN YOU TURN OFF AND BACK ON AND THERE IS NO WAY TO DRIVE THE CAR WHEN IT HAPPENS BECAUSE IT IS DISABLED. I WAS ADVISED BY BOTH PEOPLE THAT I JUST NEEDED TO DRIVE THE CAR UNTIL IT BROKE DOWN AND HAVE IT TOWED IN WHILE STILL RUNNING THAT WAY THEY COULD READ THE CODE. I THOUGHT THIS WAS UNBELIEVABLE. NO TOW SERVICE WILL TOW A RUNNING CAR. I TRIED TO EXPLAIN BUT WAS ONLY TOLD THAT THEY HAD TO BE ABLE TO READ THE CODE TO HELP. I LEFT DEALERSHIP AND CALLED FORD CORPORATE AND WAS TOLD THE SAME THING. DRIVE UNTIL I BROKE DOWN AND HAVE IT TOWED WHILE RUNNING SO THE CODE COULD BE READ. HAVING A VEHICLE RANDOMLY SHUT DOWN ON THE ROAD IS SUPER DANGEROUS.