NHTSA Complaint #11270070 — 2015 FORD FLEX

ON OCTOBER 18, 2019, WHILE ENTERING A PARKING SPACE AT THE IKEA PARKING LOT, MY CAR EXPERIENCE A LOSS OF POWER, CAUSING THE ENGINE TO STALL. I TRIED TO START IT UP ABOUT 10 TIMES, AND NOTHING HAPPENED - IT FAILED TO START EVERY TIME. AFTER ABOUT 2 HOURS OF TRYING, I FINALLY HAD TO HAVE IT TOWED TO MY HOUSE. WHEN I PERFORMED A OBD-II SYSTEM SCAN, WITH MY SCANNER, I GOT A FAULT CODE OF P0627 (FUEL PUMP A CONTROL CIRCUIT) I TOOK THE CAR TO THE FORD DEALER, AND EXPLAINED THE PROBLEM. AFTER TWO HOURS, THEY CALLED ME AND SAID THEIR TESTS REVEALED NO FAULT CODES. BASED ON THE ISSUE I DESCRIBED, THEY SAID THAT IF I WANTED, THEY CAN CHANGE THE FUEL PUMP, BUT I WOULD HAVE TO PAY $100 DEDUCTIBLE UNDER THE EXTENDED WARRANTY PLAN. THE THINK THAT MAY FIX THE ISSUE OF STALLING, OR NOT STARTING. MY ISSUE IS THAT IF THE PROBLEM IS NOT FIXED, IT MAY INCREASE THE RISK OF A CRASH, AT ANY GIVEN TIME, AND WITHOUT NOTICE. GIVEN THE FACT THAT THERE ARE OTHER COMPLAINTS ABOUT THIS SAME ISSUE, I THINK THAT A GENERAL RECALL FOR THIS MAKE/MODE/YEAR CAR SHOULD BE INITIATED, BEFORE SOMEONE LOSES THEIR LIFE OVER IT.