NHTSA Complaint #10876995 — 2010 BUICK ENCLAVE

REFERENCE COMPLAINT NUMBER: 10876974 HEATER/AIR CONDITIONER MOTOR SHORTLY AFTER REPLACING THE POWER STEERING PUMP & RACK AND PINION ON JUNE 17, 2015, MY AIR CONDITIONER BEGAN TO DRAIN IN MY CAR. I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA (AUTHORIZED DEALER) WHERE I HAD THE POWER STEERING PUMP & RACK AND PINION REPLACED AND STATED THAT MY AIR CONDITIONER WAS DRAINING IN MY CAR. THE SERVICE ADVISOR PULLED THE CAR IN THE SHOP AND STATED THAT THERE WAS A KINK IN THE HOSE AND THIS KINK HAD HAPPENED WHEN THEY REPLACED THE POWER STEERING PUMP & THE RACK AND PINION. ON THAT VISIT THE SERVICE ADVISOR STATED THAT IT HAD BEEN FIXED. ON JANUARY 11, 2016 I TOOK MY VEHICLE IN FOR A SCHEDULED LUBE OIL & FILTER CHANGE. I STATED TO THE SERVICE ADVISER THAT I WAS HAVING TROUBLE WITH THE FAN NOT WANTING TO BLOW ANY HOT AIR. AND IT GETS VERY COLD IN IOWA IN JANUARY. I WAS INFORMED BY THE SERVICE ADVISOR THAT I WOULD HAVE TO REPLACE THE MOTOR. BECAUSE IT IS NOT SAFE TO TRAVEL IN THE DEAD OF WINTER WITHOUT HEAT I HAD TO HAVE THE MOTOR REPLACED JANUARY 13, 2016. AND AS OF TODAY, JUNE 27, 2016, MY AIR CONDITIONER CONTINUES TO DRAIN IN MY CAR LEAVING ME EXPOSED TO MOLDY CONDITIONS IN MY CAR, DUE TO THE COMBINATION OF EXTREMELY HOT CONDITIONS COMBINED WITH A WET FLOOR. TODAY, JUNE 27, 2016 AROUND 11:30 AM I SAT AT A STOP LIGHT AND LISTENED TO MY FAN DIE. I TRIED TAKING IT OFF OF THE "AUTO" CONTROL AND RESET THE TEMPERATURE TO THE LOWEST I CAN GET IT (CURRENTLY 69 DEGREES) AND THE FAN ON AS HIGH AS IT CAN BE. THERE IS NO COOL AIR. AT 3:30 PM TODAY I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA THAT "REPAIRED" THE KINK IN THE A/C HOSE SHORTLY AFTER JUNE 17, 2015 AND REPLACED THE MOTOR ON JANUARY 13, 2016 AND NO ONE IN SERVICE WAS AVAILABLE TO VISIT WITH ME ABOUT CORRECTING THESE ISSUES.