NHTSA Complaint #10876981 — 2010 DODGE JOURNEY

WHEN I TURNED OFF THE ENGINE AND REMOVED THE KEY AND STEPPED OUTSIDE THE VEHICLE I NOTICED THE ENGINE WAS STILL RUNNING. ENGINE CONTINUED TO RUN FOR 45 MINUTES TO AN HOUR. WHEN I REENTERED VEHICLE TO TRY THE KEY AGAIN IT WOULD NOT SHUT OFF AND WAS UNABLE TO SHIFT THE GEAR LEVER. THE VEHICLE WAS AT A CLIENTS LOCATION SO I DROVE IT HOME AND PARKED IT IN THE DRIVEWAY WHERE IT CONTINUED TO RUN FOR ABOUT AN HOUR WHEN I REMOVED THE KEY. I HAD THE VEHICLE TOWED TO PREMIER OF CAPE COD THE ONLY DODGE DEALER ON CAPE COD. I WAS TOLD IT WAS AN ELECTRONIC COMPUTER MODULE. TO REPLACE THE MODULE WITH 2 NEW KEYS THE COST WOULD BE $1,038.00 INSTALLED. I SUBMITTED A SAFETY CLAIM WITH THE CHRYSLER/DODGE REGIONAL OFFICE AND WAS DENIED. I WAS OFFERED A YEAR OF FREE OIL CHANGES AND NO REIMBURSEMENT AS VEHICLE WARRANTY WAS OVER. THE VEHICLE WAS A 2010 WITH 74,470 MILES. MY CONCERN IS THAT THIS COULD VERY WELL BEEN A SAFETY ISSUE AS VEHICLE KEPT RUNNING AND COULD NOT BE SECURED. IT SEEMS TO ME THAT THIS SHOULD HAVE BEEN ISSUED A RECALL AS UPON INVESTIGATING FURTHER THIS MODEL AND YEAR HAD A HISTORY OF THIS ISSUE. A $1,038.00 REPAIR FOR A COMPUTER MODULE IS NOT YOUR AVERAGE ISSUE/REPAIR.