NHTSA Complaint #10876974 — 2010 BUICK ENCLAVE

POWER STEERING PUMP WEAR CONDITION RECEIVED A RECALL NOTICE FROM BUICK SEPTEMBER 2014 IN REGARDS TO A POWER STEERING PUMP WEAR CONDITION, BUT THE LETTER ADVISED NOT TO TAKE TO THE DEALER FOR REPAIR UNTIL IT WAS AN ISSUE. THE LETTER DID NOT STATE SPECIFICS AS TO HOW AN INDIVIDUAL WOULD KNOW THAT THERE WAS AN ISSUE BUT WHILE TAKING THE VEHICLE TO HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) ON JUNE 17, 2015 FOR SERVICE (LUBE & FILTER CHANGE) I MENTIONED TO THE SERVICE ADVISOR THAT WHEN I TURNED MY STEERING WHEEL THERE WAS A WHINING SOUND. I WAS LATER CONTACTED BY THE SERVICE ADVISOR STATING THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND THE COST OF REPLACING THE ACTUAL PUMP AND LABOR WAS COVERED UNDER SAID WARRANTY. THE SERVICE ADVISOR ALSO INFORMED ME THAT THE RACK AND PINION ALSO NEEDED TO BE REPLACED. THE SERVICE ADVISOR CLEARLY STATED THAT THE REASON THE RACK AND PINION NEEDED REPLACING WAS BECAUSE THE POWER STEERING PUMP HAD GONE OUT, BUT THE PARTS AND LABOR TO REPLACE THE RACK AND PINION WAS NOT COVERED UNDER THE POWER STEERING PUMP WARRANTY, EVEN THOUGH THAT IT WHAT CAUSED THE RACK AND PINION TO FAIL.