NHTSA Complaint #10875421 — 2008 TOYOTA SIENNA

TOYOTA CABLE FRAYED ON AUTOMATIC SLIDING DOOR (IT WAS FINE ONE OPEN THEN HAD A TERRIBLE SOUND THE NEXT AND WE COULD VISUALLY SEE THE FRAYED CABLE FROM THE OUTSIDE), HOWEVER THE 2008 IS NOT IN THE DESIGNATED YEARS (2004-2007) TO HAVE IT FIXED UNDER EXTENDED WARRANTY. ORIGINALLY 3 CALLS TO TOYOTA CUSTOMER SERVICE PROVIDED ME THAT IT WAS COVERED BUT I HAD TO SPEAK TO A SUPERVISOR AFTER READING THE PAPERWORK ONLINE TO EXPLAIN THAT ALTHOUGH I WAS PART OF THE EXTENDED WARRANTY FOR CABLE AND LATCH MECHANISMS, THAT THE LATCH MECHANISM IS THE ONLY PART THAT APPLIES TO THE 2008. IT'S SO CONFUSING, THE CUSTOMER SERVICE AGENTS CAN'T FIGURE IT OUT. TAKING IT TO THE DEALERSHIP TO HAVE THEM TELL THE 2008 CABLE ISN'T COVERED WOULD HAVE COST ME $110. THE REPAIR IS $1500-2000 ON A CAR ONLY WORK 8K OR SO. BEING THAT THIS HAS BEEN AN ISSUE IN THE PAST IS UPSETTING. AND THE FACT THAT THE WARRANTY ENHANCEMENT BULLETIN IS SO CONFUSING THEIR OWN EMPLOYEES DON'T UNDERSTAND IT IS ALSO RIDICULOUS. FROM READING ONLINE IT SEEMS OTHERS ARE STILL HAVING THIS ISSUE.