NHTSA Complaint #11361310 — 2008 TOYOTA SIENNA

MY VEHICLE HAS 138,000 MILES AND WHEN I INQUIRED ABOUT FIXING THE SLIDING DOOR, I WAS TOLD THAT THE RECALL WAS OVER IN 2016; HOWEVER, I KNOW OF A PERSON THAT WAS ABLE TO HAVE HIS VEHICLE FIXED BY TOYOTA. IN FACT, TOYOTA REPLACE BOTH THE DOOR SLIDING COMPONENTS / LATCHES. FOR MY VEHICLE I TRIED GETTING TOYOTA TO FIX THIS LAST YEAR AND TRIED AGAIN TODAY BUT TOYOTA WILL NOT COVER THESE REPAIRS. I WANT IT DOCUMENTED THAT THIS VIN HAS NOT BEEN FIXED REGARDING THE SLIDING DOOR AND SHOULD A SERIOUS SAFETY ISSUE ARISE IN THE FUTURE DUE TO THESE DOORS, THIS WILL SERVER AS DOCUMENTATION. THE ISSUE BEGAN ABOUT 1 YEAR AGO WHEN THE DRIVER SIDE SLIDING DOOR WOULD NOT OPEN. THIS YEAR I HAD TO TAKE IT ON MYSELF TO TRY AND FIX THE ISSUE DUE TO TOYOTA NOT WILLING TO COVER THE COSTS. THE CABLE FOR THE SLIDING DOOR HAD FRAYED AND WHEN THE DOOR WAS MANUALLY OPENED, IT WOULD ONLY OPEN SOME BUT NOT FULLY. THE ROLLER LATCH FOR THIS DOOR ALSO APPEARS TO BE BENT AND NOW THE DOOR IS CLOSE TO HITTING THE SIDE PANEL WHEN OPENED; I HAD TO REMOVE THE CABLE COMPONENTS MYSELF TO ALLOW THE DOOR TO OPEN. I BELIEVE THE ESTIMATED REPAIR COSTS FOR HAVING BOTH DOORS MECHANISMS REPLACED IS $4,000 AND I CANNOT AFFORD THAT COSTS. IN 2016 I DO NOT RECOLLECT BEING INFORMED BY TOYOTA REGARDING THE SLIDING DOOR ISSUES AND NOW MY VEHICLE CANNOT BE REPAIRED FOR THAT SERVICE PROGRAM HAS EXPIRED.