NHTSA Complaint #11301825 — 2008 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11301825
Vehicle	2008 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	July 9, 2012
Date Filed	January 25, 2020
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

INSIDE DASHBOARD IS VERY STICKY AND ALWAYS SHOWS A GLARE ONTO THE WINDSHIELD WHILE DRIVING (SAFETY ISSUE); THE DASHBOARD DURING THE SUMMER TIME IS VERY MALLEABLE, IF YOU GENTLY PRESS ON IT, IT MOVES AS IF IT WAS MELTING SLOWLY. THIS HAS BEEN LIKE THIS FOR A FEW YEARS, WHEN I CONTACTED TOYOTA THEY SAID THERE WAS A REPLCEMENT PROGRAM FOR THIS IN WHICH OWNERS WERE NOTIFIED IN 2015 AND EXPIRED ON 2018, I EXPLAINED WE NEVER RECEIVED THIS NOTICE AS WE ARE AT THE SAME ADDRESS SINCE 2000 AND ARE THE ORIGINAL NEW OWNERS OF THE VAN, THEY DID NOT AGREE TO REPLACE AS THE PROGRAM HAD EXPIRED. I EXPLAINED THE SAFETY RISK NOT TO MENTION ITS A KNOW ISSUE, THEY SAID YOU DIDN'T RESPOND IN TIME SO THEY WILL NOT PAY TO HAVE IT REPLACED. THE SUPERVISOR WAS RUDE AND SAID THE SAME THING.

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