NHTSA Complaint #10873578 — 2010 CHEVROLET EQUINOX

PURCHASED CAR FROM TOYOTA OF ROCKWALL IN JAN 2015. IN JULY 2015 STARTED HAVING ISSUES WITH SHIFT NOT COMING OUT OF PARK, SOMETIMES THE PROBLEM WOULD NOT DUPLICATE, SO I HAD TO TAKE IT BACK TO THE SHOP MULTIPLE TIMES. INITIALLY TOOK CAR TO STONEBRIAR CHEVY (FRISCO, TX), WHO REPLACED THE BATTERY. THE ISSUE OCCURRED AGAIN - I TOOK IT TO NTB (ROCKWALL, TX) & HAD VARIOUS PARTS RELATED TO SHIFTER ASSEMBLY REPLACED. I HAD IT THERE A FEW TIMES WITH THE SAME ISSUE. I THEN TOOK IT TO BRITAIN CHEVY (GREENVILLE, TX) 3 TIMES BETWEEN NOV & DEC 2015 - THE CAR SHOWED ERROR CODES P0326, P0324 & P0014. THE FOLLOWING REPAIRS WERE MADE, SOME COVERED UNDER SPECIAL COVERAGE WARRANTIES: REPLACED TRANSMISSION SHIFTER ASSEMBLY, ENGINE BALANCE CHAIN, TENSIONER, GASKET, PUMP, PIPE, SEAL GASKET KIT, 3 BOLTS (VARIOUS PART #S), FILTER, GM DEXOSI 5W30, TIMING CHAIN KIT, CAMSHAFT ACTUATOR & LOOSE CONNECTION AT ECM. AGAIN IN MAY 2016 HAD ISSUES. TOOK CAR TO LAKESIDE CHEVY (ROCKWALL, TX) & RECEIVED THE FOLLOWING ERROR CODES: P0324, P0016 & P0017. IT WAS DETERMINED THAT THERE WERE OIL CONSUMPTION ISSUES (COVERED UNDER SPEC CVG WARRANTY), BUT THAT A BOLT UNAFFILIATED WITH A SPEC CVG WARRANTY OR ANY BOLTS REPLACED IN THE PAST HAD COME LOSE, CAUSING TIMING CHAIN TO HIT ENGINE OVER AND OVER, RESULTING IN ENGINE BEING RUINED AND NEEDING FULL REPLACEMENT (QUOTED $6K FOR THIS). I HAVE BEEN ARGUING THAT THIS SHOULD BE COVERED UNDER SPEC CVG WARRANTY #14159 OR 12313 SINCE IT IS RELATED TO TIMING CHAIN, ETC., BUT WAS TOLD THE BOLT THAT CAME LOSE IS NOT ONE THAT IS LISTED UNDER ANY SPEC CVG WARRANTIES. I BELIEVE THIS IS MOST DEFINITELY A SAFETY ISSUE. THE CHECK ENGINE LIGHT DID NOT COME ON UNTIL THE WEEK I TOOK IT BACK IN THE SHOP IN MAY, YET THE MECHANICS HAVE TOLD ME THE BOLT HAS BEEN LOOSE AND CHAIN HITTING MY ENGINE FOR QUITE A BIT LONGER THAN THAT.