NHTSA Complaint #10872428 — 2010 VOLKSWAGEN TIGUAN ENGINE

Complaint Details

ODI Number	10872428
Vehicle	2010 VOLKSWAGEN TIGUAN
Component	ENGINE
Date of Incident	June 1, 2016
Date Filed	June 3, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ONE NIGHT I PARKED MY TIGUAN EVERYTHING WAS OK, IN THE MIDDLE OF THE NIGHT MY WIFE WAS GETTING READY TO GO TO WORK COULDN'T GET THE CAR STARTED. NEXT MORNING I RENTED AN OBD2 SCANER AND READ THE CODES. HAD THE CAR TOWED TO THE DEALER SHIP. NEXT DAY THEY CALLED ME AND TOLD BE BECAUSE OF THE TIMING CHAIN TENSIONER FAILING MY MOTOR BASICALLY GRENADED AND THEY NEEDED $7216 TO REPAIR. THE CAR HAD 62K MILES AND IT WAS 6 MONTHS PASSED WARRANTY. I CONTACTED CUSTOMER CARE AND THEY ONLY AGREED TO COVER 50% WHICH LEAVES ME WITH 3K BILL THAT I COULDN'T HAVE AVOIDED. I NEVER KNEW THE TIGUAN HAD A 10K MILE OIL CHANGE SERVICE SO I ALWAYS CHANGED AT 3K. HOW COULD HAVE I AVOIDED THIS FAILURE.

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