NHTSA Complaint #10872048 — 2011 FORD FLEX

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10872048
Vehicle	2011 FORD FLEX
Component	SEATS
Date of Incident	January 2, 2016
Date Filed	June 2, 2016
Mileage	29,551 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MIDDLE ROW SEATING. SEAT IS DESIGNED TO FLIP FORWARD TO LET 3RD ROW PASSENGERS EXIT. HOWEVER, SEAT MALFUNCTIONS AND LOCKS IN THE FULL UPRIGHT POSITION THUS TRAPPING POTENTIAL 3RD ROW OCCUPANTS. WHEN TAKEN TO THE DEALER, THEIR "FIX" IS TO REPLACE THE ENTIRE ASSEMBLY AT OVER $800. NOTE THAT HEY STOCK THE PART SINCE, IN THE SERVICE WRITER'S WORDS "IT'S A VERY COMMON FAILURE". THIS SHOULD BE FIXED BY THE COMPANY AND NO CHARGE TO THE OWNERS SINCE THEY ARE OBVIOUSLY AWARE OF THE PROBLEM, IT IS A POTENTIALLY LIFE THREATENING SAFETY ISSUE, AND IT IS A DESIGN FLAW OF EQUIPMENT.

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