NHTSA Complaint #10871868 — 2012 HYUNDAI ELANTRA

DUE TO THE DESIGN OF THE 2012 ELANTRA SUSPENSION/REAR END, THE REAR WHEEL TIRES ARE WORN OUT WELL BEFORE EXPECTATION. PURCHASED THE CAR NEW AND AFTER 20K MILES DISCOVERED SIGNIFICANT WEAR ON THE REAR TIRES...ESPECIALLY THE INSIDE OF THE TIRE. THOUGHT IT WAS A TIRE PROBLEM. REPLACED ALL TIRES, AND AFTER ONLY 16K MILES THE REAR TIRES AGAIN NEED REPLACEMENT. FRONT TIRES LOOK LIKE NEW. THE TIRES ARE LESS THAN 2 YEARS OLD. AGAIN, STILL THOUGHT IT WAS A TIRE PROBLEM. WENT TO TIRE DEALER AND WAS TOLD THE PROBLEM WAS NOT THE TIRES BUT THE FACT THAT THE REAR SUSPENSION CANNOT BE ADJUSTED FOR ALIGNMENT. IT IS FIXED BY HYUNDAI AT A -1.50 CAMBER...WHICH APPARENTLY CAUSES THE TIRES TO WARE OUT QUICKLY. I NOW AGREE THAT IT A CAR PROBLEM AND CONTACTED HYUNDAI CUSTOMER SERVICE. THE REP SAID THEY HAD NEVER HEARD OF THIS BEFORE (WHICH I FIND DIFFICULT TO BELIEVE) AND REFUSED ANY ASSISTANCE PUSHING IT BACK ON THE TIRE MANUFACTURER. THE LOCAL HYUNDAI DEALER STATED THEY WERE AWARE OF THIS PROBLEM, BUT COULD NOTHING TO RESOLVE IT. THIS APPEARS TO BE A DESIGN FLAW WHICH HYUNDAI IS NOT READY OR WILLING TO ADDRESS.