NHTSA Complaint #11527882 — 2012 HYUNDAI ELANTRA

The contact owns a 2012 Hyundai Elantra. The contact initially received a recall notification from Hyundai Motors of America for an underbody corrosion preventative service. The vehicle was taken to the dealer where the contact was provided a list of repairs that needed to be performed on the vehicle. The vehicle was then taken to an independent mechanic where pictures were taken to document the severity of the corrosion on the suspension. The vehicle was taken back to the dealer where a second inspection of the corrosion was performed. Pictures of the suspension were taken by the dealer and submitted to the manufacturer; and the contact was provided a priority code number by the dealer. Despite the information that was submitted to the manufacturer, the manufacturer declined the repair. The contact was provided a case number by the manufacturer. The contact had the rear brakes replaced due to the severe corrosion; however, the issue remained. The failure mileage was approximately 29,586