NHTSA Complaint #10870670 — 2011 VOLKSWAGEN ROUTAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10870670
Vehicle	2011 VOLKSWAGEN ROUTAN
Component	STRUCTURE:BODY
Date of Incident	May 20, 2016
Date Filed	May 24, 2016
Mileage	86,346 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE PASSENGER SIDE DOOR HAS SEVERE CORROSION ON THE BOTTOM. THIS WAS NOT NOTICED UNTIL AFTER GOING THRU A CAR WASH. IT IS RUSTING FROM THE INSIDE OUT. VW OFFERS A 5 YEAR 100,000 CORROSION WARRANTY BUT MY IN-SERVICE DATE HAS EXPIRED AND THEY WILL NOT WORK WITH ME AT ALL. THIS IS A DEFAULT IN THE DESIGN OF THE DOOR AND I HAVE FOUND SIMILAR CASES FOR THE VW ROUTAN ON THE INTERNET. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR HAD THIS PART OF THE VEHICLE REPAINTED FOR ANY REASON. THIS SHOULD NOT HAPPEN TO A 5 YEAR OLD VEHICLE.

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