NHTSA Complaint #10863823 — 2007 LEXUS RX350

2012 POWER STEERING RACK FAILED. LEAKING AT THE RUBBER SEAL BOOT ON RIGHT SIDE UNDER VEHICLE. USED A REBUILT PART TO REPLACE IT. 2015 DECEMBER, POWER STEERING FLUID LEAKED OUT OF FLUID CASING ALL OVER THE GROUND. I PULLED OFF OF THE TOLL RD BECAUSE OF THE NOISE. TOOK IT TO LEXUS AND DIAGNOSED POWER STEERING RACK NEEDS TO BE REPLACED AGAIN BECAUSE RUBBER SEAL BOOT IS LEAKING AGAIN. THEY HAVE STOPPED USING REBUILT AND NOW USE NEW KIT TO REPAIR. THEY WANT ME TO PAY FOR HALF THE REPAIR. THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE WITH LEXUS AND OTHER TOYOTA VEHICLES WHICH USE THE SAME PART. IF MY CAR LOSES ALL THE FLUID BEFORE I GET IT REPAIRED, ESPECIALLY IF ON THE FREEWAY THERE COULD BE A FATAL ACCIDENT. LEXUS HAS TAKEN MONTHS TO RETURN MY CALLS IN ORDER TO GET THIS REPAIRED. I FINALLY GO A RETURN CALL FROM CUSTOMER SERVICE ON MAY 4TH. WILL NOT GET ON THE FREEWAY UNTIL THIS IS RESOLVED.