NHTSA Complaint #10863184 — 2012 CADILLAC SRX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10863184
Vehicle	2012 CADILLAC SRX
Component	ENGINE
Date of Incident	February 28, 2016
Date Filed	May 4, 2016
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

HAD DRIVEN THE VEHICLE 30 MINS PRIOR, STOPPED, SHUT IT OFF LEFT IN DRIVE WAY FOR 20 MINUTES, RETURNED TRIED TO START WITH BUTTON - INFORMATION PANEL STATED IT COULD NOT FIND REMOTE, MADE SEVERAL ATTEMPTS TO START WITHOUT SUCCESS. GOT A RIDE HOME 30 MILES AWAY TO GET SPARE REMOTE, IT WAS NOT RECOGNIZED BY THE VEHICLE EITHER. HAD VEHICLE TOWED TO DEALER, WHO COULD NOT FIND THE PROBLEM AND BELIEVED IT TO BE A FREQUENCY PROBLEM BASED ON WHERE THE VEHICLE WAS PARKED. TWO WEEKS LATER IT HAPPENED AGAIN, AND AFTER WAITING 2 MINUTES IT STARTED.

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