NHTSA Complaint #10862860 — 2015 BUICK ENCLAVE

2015 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT END COLLISION ALERT SYSTEM IS DEFECTIVE AND DOES NOT FUNCTION IN ACCORDANCE WITH OPERATIONAL CRITERIA AS SET FORTH IN THE OWNER'S MANUAL. *SMD THE CONSUMER STATED HE AS WELL AS THE SALES AND SERVICE PERSONNEL REPEATEDLY ATTEMPTED TO TEST THE WARNING SYSTEM. HOWEVER, ALL INITIAL TESTING WAS UNSUCCESSFUL AS THERE WERE NO YELLOW OR RED LIGHT WINDSHIELD WARNING SIGNALS RESPONSE UNDER MULTIPLE TESTING CONDITIONS. IT WASN'T UNTIL THE SECOND TIME, THE PERSONNEL TESTED THE WARNING SYSTEM THAT THERE WAS ANY INDICATION THAT THE RED FLASHING ALERT SYSTEM ON THE WINDSHIELD WAS EVEN PARTIALLY OPERATIONAL. FURTHER, THERE WAS NO INDICATION THAT THE YELLOW FLASHING SIGNAL ON THE WINDSHIELD, WHICH WAS SUPPOSED TO ACTIVATE WHEN THE DRIVER IS FOLLOWING TOO CLOSELY WAS OPERATIONAL AT ANY TIME DURING THE TESTING. ALSO, AT THE TIME OF TESTING, THE RED LIGHT ALERT SIGNAL ON THE WINDSHIELD DID NOT ACTIVATE UNTIL THE VEHICLE AHEAD WAS APPROACHED AT A SPEED OF 25 MPH IN EXCESS OF THE LEADING VEHICLE SPEED AND ONLY WHEN THE APPROACHING VEHICLE WAS WITHIN 10 FEET OF THE REAR OF THE LEADING VEHICLE. *JB A GENERAL MOTORS FIELD ENGINEER COMPLETED A RIDE ALONG WITH THE CONSUMER TO DEMONSTRATE PROPER FUNCTION OF THE FORWARD COLLISION ALERT SYSTEM, AND IT WAS DETERMINED THE SYSTEM WAS OPERATING AS INTENDED. UPDATED 05/31/16.*JB