NHTSA Complaint #10862799 — 2016 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10862799
Vehicle	2016 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	May 2, 2016
Date Filed	May 3, 2016
Mileage	2,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

FIRST OF ALL, THIS IS A BRAND NEW VEHICLE. I BOUGHT IT 6 WEEKS AGO AND IT HAS LESS THAN 3000K MILES. THE VEHICLE WAS IN MOTION AND IT SHUT DOWN/ STALLED OUT. HOW CAN A NEW VEHICLE JUST LOOSE POWER? THE DASHBOARD TOLD ME SERVICE THE TRANSMISSION. THE EMERGENCY BRAKE LIGHT CAME ON AND THE CHECK ENGINE LIGHT CAME ON. THE JEEP SAT IN THE MEDIAN OF A 4 LANE BUSY HIGHWAY JUST RUNNING. IT TOOK AN HOUR FOR ROADSIDE SERVICE TO HAVE A TOW TRUCK TO COME TO ME. MY BABY, PUPPY AND I WERE JUST STRANDED IN THE MIDDLE OF A BAD STORM. JEEP KNOWS OF THIS. THEY DON'T CARE ABOUT THEIR CONSUMERS. NOW MY LIFE IS IN DANGER WITH THIS PIECE OF CRAP. CRAP THAT COSTS ME $26K! THE TOW TRUCK DRIVER TOLD ME I WAS HIS 4TH CUSTOMER TODAY WITH THE SAME PROBLEM AS THE OTHERS WHO HAVE THIS EXACT MODEL. PLEASE DO NOT BUY! YOUR LIFE WILL BE IN JEOPARDY OR AT THE HANDS OF AN UNMERCIFUL COMPANY. THE DEALERSHIP TOLD ME THEY DIDN'T EVEN WANT IT BACK. I'M JUST STUCK!

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#11355501 — September 17, 2020 — THE INDICATOR LIGHT CAME ON THAT READ 'SERVICE SHIFTER'. THEN THE P R N D LIT UP AT THE SAME TIME IN RED.

#11339037 — July 13, 2020 — SINGLE CLICK HEARD FROM BRAKE AREA AT THE END OF BRAKING. DOESN'T HAPPEN IF YOU TURN OF STABILITY CONTROL OR PUT INTO...

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#11325246 — May 20, 2020 — MY DASH IS DISPLAYING 'SERVICE SHIFTER' AND MY LIGHTS BY MY SHIFTER ARE ALL LIT UP BESIDE THE REVERSE. IT BEGAN DOING...

#11269837 — October 21, 2019 — SERVICE SHIFTER LIGHT COME ON WITH ALL GEARS LIGHTS ON WHEN DRIVING

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