NHTSA Complaint #10860701 — 2011 TOYOTA RAV4

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10860701
Vehicle	2011 TOYOTA RAV4
Component	VISIBILITY/WIPER
Date of Incident	April 21, 2016
Date Filed	April 21, 2016
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I RECEIVED A SAFETY RECALL NOTICE (INTERIM NOTICE) FROM TOYOTA ON 4/20/2016 REGARDING WIPER MOTOR LINK CORROSION ON MY 2011 TOYOTA RAV4, NHTSA RECALL 15V-577.IN THE INTERIM NOTICE IT STATES THAT AN INTERIM REPAIR WILL BE PERFORMED AT NO CHARGE. I CALLED TWO (2) TOYOTA DEALERS AND BOTH SAID I HAVE TO WAIT FOR THE FINAL REPAIR NOTICE. YET IN THE TOYOTA LETTER TO THEIR DEALERS DATED 2/25/2016 IT CLEARLY STATES THAT INTERIM REPAIRS WILL BE MADE TO VEHICLES LISTED IN PHASE 2 (F2S), COLD WEATHER CLIMATE STATES. IT ALSO STATES THAT IN THE NOTICE THAT I RECEIVED. THERE APPEARS TO BE SOME CONFUSION BETWEEN TOYOTA AND THEIR DEALERSHIPS REGARDING INTERIM REPAIRS BECAUSE WHAT THE DEALERS ARE SAYING IS NOT WHAT IS WRITTEN IN THE LETTER THAT I RECEIVED.

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