NHTSA Complaint #10855512 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10855512
Vehicle 2012 FORD FOCUS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 17,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

4/14/16 MY WIFE DROVE FROM FT. LAUDERDALE TO ORLANDO WITH MY ONE YEAR OLD SON TO VISIT HER SISTER IN THE HOSPITAL SINCE SHE WAS HAVING A BABY AT WINNIE PALMER HOSPITAL IN ORLANDO. UPON LEAVING THE HOSPITAL, SHE OPENED THE DOOR TO GET IN AND WHEN SHE TRIED TO SHUT IT, IT WOULD NOT LATCH. WE HAD TO GET IT TOWED TO A FORD DEALERSHIP(SUN STATE FORD) NEARBY BECAUSE I TOLD HER IT WAS NOT SAFE TO DRIVE IT EVEN 8 MILES TO THE DEALERSHIP. I CALLED THE CLOSEST DEALERSHIP TO LET THEM KNOW THAT IT WAS COMING AND THEY TOLD ME THAT THIS IS A RECALL ITEM. BUT UPON RESEARCHING THE MODEL AND VIN # I WAS TOLD THAT THIS MODEL IS NOT COVERED UNDER THE RECALL SO I WOULD HAVE TO PAY OUT OF POCKET FOR ALL REPAIRS. THE CAR IS A 2012 FORD FOCUS HATCHBACK AND ONLY HAS ABOUT 17K MILES ON IT. I ASKED IF OTHER VEHICLES HAVE THE RECALL WHY DIDN'T THIS ONE HAVE IT SINCE IT IS JUST AS DANGEROUS REGARDLESS OF THE SPECIFIC MODEL. I WAS TOLD THAT IS UP TO FORD TO DECIDE THAT AND IF THE VEHICLE DOESN'T FALL UNDER THE RECALL THEN WE WOULD HAVE TO PAY FOR IT. I HAVE TO HAVE THEM INSPECT ALL OF THE DOORS NOW WHICH THEY WILL PROBABLY CHARGE ME FOR AS WELL. SO MY WIFE IS IN ORLANDO WITH OUR ONE YEAR OLD WITHOUT A CAR AND STANDING AT THE HOSPITAL WITH OUR SON AND A CAR SEAT IN HER HAND WAITING FOR A FAMILY MEMBER TO PICK HER UP. I DON'T FEEL WE SHOULD HAVE TO PAY FOR THIS. DO I HAVE ANY RECOURSE WITH FORD FOR COST TO REPAIR THIS?

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