NHTSA Complaint #10855088 — 2011 LINCOLN MKZ

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10855088
Vehicle	2011 LINCOLN MKZ
Component	STEERING
Date of Incident	March 4, 2016
Date Filed	April 12, 2016
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WE PURCHASED THE VEHICLE ON THE TEST-DRIVE REQUESTED THAT THE DEALERSHIP ADDRESS THE FRONT-END NOISE. HAVE TAKEN THE VEHICLE 3 SEPARATE TIMES FOR REPAIR OF THE FRONT-END NOISE. AFTER 3RD TIME AT REPAIR BY DEALER, DISCOVERED THE 'NOISE' WAS THE RIGHT FRONT STRUT AND BALL JOINT FAILURE. THE DEALERSHIP WE PURCHASED VEHICLE DID NOT CONSIDER THIS A SAFETY ISSUE. YOU COULD TAKE THE RIGHT-FRONT TIRE AND SHAKE FROM SIDE-TO-SIDE WITH ALL TIRES ON THE GROUND. WE HAVE HAD TO SPEND OVER $2000 AND HAVE NOT BEEN ABLE TO DRIVE A NEW CAR BEFORE THE 30 TAG EXPIRED.

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