NHTSA Complaint #11395560 — 2011 LINCOLN MKZ

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED THAT METAL SHRAPNEL HAD DEPLOYED FROM THE AIR BAG. THE PASSENGER IN THE REAR MIDDLE ALSO SUSTAINED INJURIES TO THE HIP. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT STATED PRIOR TO THE COLLISION, HE CONTACTED ST AUTO SALES INC (4545 GLENWOOD RD, DECATUR, GA) TO MAKE THEM AWARE OF THE STEERING WHEEL FAILURE. THE CONTACT STATED THAT THEY ADVISED HIM TO ADD STEERING FLUID TO THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS AFTER THE COLLISION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.*DT