NHTSA Complaint #11327974 — 2011 LINCOLN MKZ

STEERING ON VEHICLE WENT OUT IN MID MARCH 2020 DUE TO RECALL ON LINCOLN MKZ. VEHICLE HAS BEEN BACK TO DEALER THREE TIMES FOR AN EXTENDED AMOUNT OF TIME TWICE WITH NO RENTAL VEHICLE. NEED TO USE THIS CAR TO GO OUT OF TOWN AFTER THE DEALER INFORMED ME THE CAR SITS AND WAITS FOR A RESPONSE FORM LINCOLN HOTLINE MOST OF THE TIME. NEED TO USE THIS CAR TO GO OUT OF TOWN LINCOLN ADVISED THEY WOULD NOT EXTEND ME ANY TIME OF RENTAL OR REIMBURSEMENT FOR THIS ISSUE WHICH IS A RECALL THAT CAN NOT BE REPAIRED CORRECTLY AND HAS LEFT ME WITH OUT MY VEHICLE FOR MULTIPLE WEEKS. LINCOLN CASE # [XXX]. THE SUPERVISOR FROM LINCOLN CALLED ME SAID SHE REALLY WAS NOT FAMILIAR WITH MY CASE AND THEN TOLD ME THE CAR WENT IN FOR RECALL IN JAN AND I HAD TO CORRECT HER. SHE HAD NO REAL FACTS AND THE EMPLOYEE WAS BETTER THAN THE SUPERVISOR BECAUSE SHE TOLD ME SORRY [XXX] TO MANY TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR