NHTSA Complaint #10854839 — 2013 HYUNDAI SANTA FE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10854839
Vehicle 2013 HYUNDAI SANTA FE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 34,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

A FRIEND AND I WERE TRAVELING FROM RICHMOND, TX TO PORT ARANSAS, TX ON FRIDAY, APRIL 8, 2016 WHEN THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED IN CORPUS CHRISTI (ON THE CROSSTOWN EXPRESSWAY - SH 286). IT SOUNDED LIKE A GUNSHOT AND THEN THE PLASTIC ROOF COVERING STARTED TO FLAP INDICATING THE ROOF HAD BEEN DAMAGED. WE WERE NOT FOLLOWING CLOSELY BEHIND ANOTHER VEHICLE AND NEITHER OF US NOTICED A ROCK OR ANY OTHER OBJECT IN FRONT OF US. AFTER THE INITIAL FRIGHTENING NOISE, I QUICKLY PULLED OFF THE FREEWAY AND ONTO THE FEEDER ROAD PULLING INTO A GAS STATION. THE ROOF HAD SHATTERED INTO SMALL PIECES. WE WERE ABLE TO FIND A HYUNDAI DEALERSHIP IN CORPUS CHRISTI NOT FAR FROM WHERE THE INCIDENT TOOK PLACE AND SLOWLY MADE OUR WAY THERE. THE MANAGER AT THAT LOCATION TOLD US HE HAD KNOWN OF THIS HAPPENING TO THE HYUNDAI VELOSTER PANORAMIC ROOFS. HE ARRANGED A RENTAL AGREEMENT FOR A TEMPORARY SUB VEHICLE AND WE WERE ABLE TO CONTINUE TO OUR DESTINATION. AT THIS MOMENT (MONDAY, APRIL 11, 2016), MY SANTA FE IS BEING ASSESSED AT THE CORPUS CHRISIT DEALERSHIP. OUTCOME UNKNOWN. TWO PHOTOS INCLUDED OF DAMAGE.

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