NHTSA Complaint #10853430 — 2014 JEEP CHEROKEE

BOUGHT THIS AT STEVE JONES JEEP IN OWENSBORO KY IN MAY OF 2014. I TOOK IT BACK TO THEM 4 TIMES COMPLAINING ABOUT TRANSMISSION SHIFTING ERRATICALLY. THIS IS A SIMILAR COMPLAINT THAT I HAVE READ OVER AND OVER ABOUT ON THIS SITE AND OTHER FORUMS. JEEPS RESPONSE IS TO DO AN OTHER SOFTWARE DOWNLOAD. THEY DID 2-3 SOFTWARE RELOADS BUT SAID IT WAS RUNNING NORMAL AND THERE WAS NOTHING THEY COULD DO. I HAVE LEARNED TO DEAL WITH IT FOR LAST 1.5 YEARS. IT HAS DAYS WHERE IT SHIFTS REALLY ROUGH OTHER DAYS IT IS GREAT. MY FRIENDS JOKE WITH ME WHETHER MY CAR IS HAVING A GOOD OR BAD DAY, SERIOUSLY! SOUNDS FUNNY BUT IT HAS BEEN REALLY AGGRAVATING. EVERY ONCE IN A WHILE IT STALLS WHEN COMING TO A STOP AT STOP SIGNS/LIGHTS, OR WHEN TAKING OFF. TO RESTART HAVE TO REMOVE KEY AND THEN IT USUALLY RESTARTS FINE. THIS MORNING IT SEEMED TO BE RUNNING FINE, I PULLED OUT OF SUBDIVISION AND IT STALLED IN MIDDLE OF ROAD. I TRIED RESTARTING AND IT WOULDN'T, COULD HEAR FUEL PUMP UP AND ENGINE TURNED OVER THEN STARTER DISENGAGED. DURING THIS I WAS NEARLY HIT BY A ON COMING CAR. I PUSH IF TO SIDE OF ROAD. AFTER 8TH OR 9TH TRY IT FINALLY STARTED. IT HAD A RED WARNING "SERVICE TRANSMISSION" AND ENGINE LIGHT ON. IT STALLED SEVERAL MORE TIMES AFTER PUTTING IN GEAR. IT FELT LIKE IT WAS STUCK IN 3RD GEAR. I SHUT IT OFF FOR 10 MINUTES THEN RESTARTED IT AND WARNINGS WERE GONE AND IT DROVE NORMAL TO WORK. COMING HOME IT ALSO STALLED ONCE WHILE LEAVING WORK. TODAY WAS THE FIRST TIME THIS HAS HAPPENED THAT IT NEARLY CAUSED A MAJOR ACCIDENT. I REALLY FEAR THIS PROBLEM WILL END UP IN MY DEATH, I WILL END UP KILLED IN AN ACCIDENT BECAUSE OF A SOFTWARE GLITCH. I MADE ANOTHER APPOINTMENT FOE THIS SATURDAY AT DEALER BUT I ALREADY KNOW WHAT THE OUT COME WILL BE. THEY WILL RELOAD THE SOFTWARE AND THERE WILL BE NO CHANGE. I CAN NOT AFFORD TO BUY ANOTHER VEHICLE BUT AFTER THIS MORNING I FEEL I HAVE TO DO SOMETHING.