NHTSA Complaint #10853160 — 2013 FORD EXPLORER

TAKATA INFLATORS, I BOUGHT MY 2013 FORD EXPLORER IN JULY OF 2015. BY NOVEMBER 2015 MY CAR HAD BEEN MAKING VERY LOUD SCRAPING NOISES EVERY TIME I TURNED RIGHT OR LEFT. I BROUGHT IT TO THE FORD DEALER THAT I BOUGHT IT FROM TO GET IT CHECKED OUT. THE DEALERSHIP HAD TO REPLACE THE STEERING RACK, WHICH FIXED THE PROBLEM. HOWEVER, IT WAS NOT COVERED UNDER ANY WARRANTY OR RECALL. IN RESEARCHING ONLINE I FOUND THAT SOME 2013 FORD EXPLORERS HAVE HAD THE SAME PROBLEM AND ARE COVERED UNDER AN ACTIVE RECALL. MINE STILL IS NOT!!! I HAVE 2 SMALL CHILDREN AND WAS TOLD THAT IT NEEDED TO GET FIXED ASAP OTHERWISE MY STEERING WHEEL COULD FREEZE UP, WHICH WOULD CAUSE AN ACCIDENT AND PUT OUR LIVES IN DANGER. I AM VERY UPSET WITH THIS AS I HAD TO PAY $1561.00 OUT OF POCKET AND OUR LIVES WERE IN DANGER!!!!