NHTSA Complaint #10846508 — 2014 FORD FIESTA

I PURCHASED A 2014 FIESTA WITH 17K MILES IN JANUARY 2016. SO FAR IT HAS BEEN IN THE SHOP LONGER THAN I HAVE OWNED IT. 2 WEEKS FOR THEM TO REPROGRAM THE TCM, REPLACE A FAULTY SEATBELT, AND REPLACE BLOWN SPEAKERS. NO LOANER. NOW THE CLUTCHES HAVE FAILED. THEY PUT ME IN A LOANER TO DIAGNOSE THE PROBLEM AND NOW WANT ME TO RETURN THE LOANER AND DRIVE MY CAR WITH NO CLUTCH WHILE THEY WAIT FOR PARTS. I HAVE REFUSED TO RETURN THE LOANER UNTIL MY CAR IS FIXED. I'VE ESCALTED IT ALL THE WAY UP TO CORPORATE AND NO ONE WILL HELP ME OR GET BACK TO ME. EVERY CAR PAYMENT I HAVE MADE HAS BEEN WHEN I DO NOT HAVE THE CAR TO DRIVE. I'M GETTING REALLY FRUSTRATED. 20 DAYS IN SERVICE NOW. THIS CAR IS NOT SAFE TO DRIVE WITH A BROKEN CLUTCH. IT ACCELERATES ERRATICALLY AND WILL NOT GO UPHILL WITHOUT SHAKING VIOLENTLY. IT IS DANGEROUS TO MYSELF AND OTHERS BUT FORD IS TOO CHEAP TO PAY FOR A LOANER AND MY SAFETY IS OF NO CONCERN TO THEM.