NHTSA Complaint #10845792 — 2014 HONDA PILOT

2014 HONDA PILOT BOUGHT FROM DEALER IN 12/2015 WITH 18,000 MILES ON ODOMETER. VEHICLE ROLLED DOWN OUR DRIVEWAY WHILE TRANSMISSION WAS IN "PARK". THIS WAS AN UNCONTROLLED RUN-AWAY VEHICLE. DRIVEWAY IS TYPICAL SUBURBAN DRIVEWAY, SLIGHT GRADE, NOTHING OUT OF THE ORDINARY. NO OTHER VEHICLE HAS EVER ROLLED DOWN OUR DRIVEWAY, EVER. THE 2014 HONDA PILOT ROLLED ON TWO DIFFERENT OCCASIONS BEFORE WE CONTACTED THE DEALER IN 01/2016. IT ROLLED AN ESTIMATED DISTANCE OF 18 FEET BEFORE COMING TO A REST PARTIALLY BLOCKING A PUBLIC ROADWAY. DEALER REPLACED TRANSMISSION UNDER WARRANTY. WHILE THAT WORK WAS BEING PREFORMED, THE LOANER CAR, ANOTHER 2014 HONDA PILOT, ALSO ROLLED DOWN THE DRIVEWAY. OUR VEHICLE WAS RETURNED WITH THE NEW TRANSMISSION AND HAS SINCE ROLLED ON TWO ADDITIONAL OCCASIONS. THE MOST RECENT ON 3/2/16 WAS CAPTURED ON VIDEO TO DOCUMENT VEHICLE IN "PARK" AND ROLLING DOWN OUR TYPICAL SUBURBAN DRIVEWAY. WE CONTACTED DEALER AGAIN. DEALER NOW STATES NOTHING MORE CAN BE DONE AND TO "JUST USE PARKING BRAKE". WE GET THAT, THAT IS GOOD GENERAL ADVICE HOWEVER THIS VEHICLE REPRESENTS A SAFETY HAZARD AND A LEVEL OF POTENTIAL LIABILITY TO US AS OWNERS THAT IS NOT ACCEPTABLE. THIS RUN AWAY VEHICLE COULD DAMAGE OTHER'S PROPERTY OR INJURE OR KILL A PERSON. WE ARE DISTRAUGHT ABOUT THIS AND DON'T KNOW WHAT TO DO.