NHTSA Complaint #10845692 — 2012 KIA OPTIMA HYBRID

BOUGHT THE CAR NEW IN 2012 FROM FUCCILLO KIA IN CAPE CORAL, FLORIDA FOR MY WIFE. SHE NOTICED THE VERY SLIGHT "CLUNKING" NOISE IN 2014 WITH ABOUT 50K MILES ON IT AND DIDN'T THINK IT WAS MUCH OF A PROBLEM. IT GRADUALLY BECAME VERY, VERY LOUD AND SHE COULD NOW FEEL THE CONSTANT "CLUNKING" WHEN TURNING THE STEERING WHEEL OR HITTING SMALL IMPERFECTIONS IN THE ROAD. SHE BROUGHT IT TO MY ATTENTION AT ABOUT 65K MILES AND AFTER RESEARCHING THE NOISE ON THE INTERNET I FOUND THIS PROBLEM HAS BEEN OCCURRING IN THOUSANDS OF KIA AND HYUNDAI VEHICLES FROM 2010 TO 2014 MODEL YEARS. IT IS A QUARTER SIZED RUBBER STAR SHAPED BUSHING BETWEEN TWO METAL COUPLERS THAT DISINTEGRATES OVER TIME AND VERY QUICKLY IN WARM CLIMATES LIKE SOUTH FLORIDA. THIS REPAIR IS NOT A RECALL AND IS NOT COVERED AFTER 60K WARRANTY. I PURCHASED THE "NEW & UPGRADED" PART FROM A LOCAL KIA DEALER FOR LESS THAN $2 BUT, THE LABOR TO INSTALL IS CLOSE TO $350!!! THIS SHOULD BE A RECALL FOR THE VEHICLES INVOLVED DUE TO THE UNSAFE STEERING CHARACTERISTICS AND THE VOLUME OF VEHICLES AFFECTED AS IT DOES NOT INVOLVE AN OWNER SERVICEABLE ROUTINE MAINTENANCE COMPONENT!!!