NHTSA Complaint #10839856 — 2016 HONDA PILOT

2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!