NHTSA Complaint #10838524 — 2016 HONDA CIVIC

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10838524
Vehicle 2016 HONDA CIVIC
Component ENGINE
Date of Incident
Date Filed
Mileage 40 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I PURCHASED THE NEW CAR ON 11/30/2015. SINCE THEN, IT HAS BEEN DRIVEN 22 MILES. I LEARNED OF RECALL ON 2/9/16 ON NEWS. I WAS NOT CONTACTED BY DEALER OR HONDA ABOUT IT. I CONTACTED DEALER ON 2/11/16 WHO IN TURN CONTACTED HONDA. BEING A NEW CAR WITH ONLY 22 MILES ON IT (3 TRIPS--THE FIRST BEING THE DRIVE HOME FROM THE DEALERSHIP), I REQUESTED A REPLACEMENT. I BELIEVE THIS IS MORE THAN REASONABLE.. HONDA REFUSED. I WAS ADVISED TOOLS TO EXAMINE FOR THE PROBLEM AND REPAIR PARTS WERE NOT AVAILABLE. SINCE THE CAR CAN NOT BE FIXED AT THIS TIME, IT IS A SAFETY LIABILITY, AND HONDA WAS NOT WILLING TO DO THE RIGHT THING, I FILED A LEMON LAW COMPLAINT WITH THE OHIO ATTORNEY GENERAL. THEY WERE OF NO HELP WITH HONDA NOW REFUSING TO REFUND MY MONEY OR REPLACE THE CAR. TO DATE ( 2/25/16), I HAVE RECEIVED NO RECALL PAPERWORK FROM HONDA. THEY EXPECT TO SEND IT OUT SOMETIME IN MARCH. DRIVING THIS VEHICLE PRESENTS POTENTIAL DANGEROUS SAFETY- LIABILITY ISSUES FOR ME, MY FAMILY, PASSENGERS AND OTHERS SHOULD IT STALL, CAUSE AN ACCIDENT OR CATCH FIRE. I DID NOT BUY THIS NEW VEHICLE TO DRIVE UNDER THESE CONDITIONS. BUT SINCE HONDA ANNOUNCED THE RECALL AND STOP SALES ORDER ON 1/29/2016 UNTIL NOW, THIS IS WHAT I FACE AND WHO KNOWS HOW LONG IT WILL CONTINUE. PARTS MAY BE AVAILABLE THIS SUMMER. WHAT ARE WE SUPPOSED TO DO? THIS IS NOT THE NEW CAR EXPERIENCE I EXPECTED, AND I DID NOT BUY THE CAR TO BE INJURED, TO DAMAGE THE ENGINE, OR BE HELD RESPONSIBLE FOR AN ACCIDENT WITH MY INSURANCE PICKING UP THE TAB. I AM NOT THE ONLY 2016 CIVIC OWNER IN THIS SITUATION. WHY SO LONG TO NOTIFY US OF THIS DANGEROUS RECALL TO THE ENGINE NO LESS? I SEE HONDA HAS INDEMNIFIED ITSELF. WHAT ABOUT US AND OUR SAFETY? I WANT MY VEHICLE REPLACED OR A REFUND. I DID NOT BUY A NEW VEHICLE TO REPAIR IT WITH ONLY 22 MILES ON IT. THIS IS FAR FROM THE TYPICAL SAFETY RECALLS WE USUALLY SEE.

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