NHTSA Complaint #10838375 — 2011 DODGE DURANGO

2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY RECALL NOT COMPLETED AS STATED BY DEALERSHIP WORK ORDER. *SMD THE CONSUMER STATED THREE RECALLS WERE COMPLETED ON HER VEHICLE FEBRUARY 3, 2015. NINE MONTHS LATER, THE VEHICLE WOULD NOT START. WITH SOME ASSISTANCE, THE CONSUMER WAS ABLE TO START THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO HER LOCAL MECHANIC, HE SUGGESTED SHE TAKE IT TO THE DEALER, BECAUSE HE NOTICED IN THE COMPUTER THE FUEL PUMP RELAY FROM A RECALL, HAD NOT BEEN INSTALLED AND THAT COULD HAVE BEEN THE REASON WHY THE VEHICLE DID NOT START. THE CONSUMER INFORMED THE MECHANIC, IT WAS REPLACED IN FEBRUARY 15, 2015, WHICH WAS ONE OF THE THREE RECALLS PERFORMED. WHEN THE CONSUMER ARRIVED AT THE DEALER, THEY INFORMED THE CONSUMER, THE RECALL HAD NOT BEEN PERFORMED AND THE COMPUTER READ AS INCOMPLETE. THE PARTS FOR THE RECALL HAD TO BE ORDERED. *JB