NHTSA Complaint #10837906 — 2011 FORD EXPLORER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10837906
Vehicle	2011 FORD EXPLORER
Component	AIR BAGS
Date of Incident	January 15, 2016
Date Filed	February 24, 2016
Mileage	106,820 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AIR BAG LIGHT WAS COMING ON. WAS TOLD THAT THE SEAT BELT PRETENSIONER IS BAD. WAS QUOTED $450 TO REPAIR. AFTER REFUSING TO HAVE THE WORK DONE I WENT ONLINE TO SEE IF ANYONE ELSE IS HAVING THE SAME PROBLEM. MANY OWNERS HAVE COMPLAINED ON EXPLORERFORUM.COM SOME HAVE SUGGESTED THAT I HAVE THE CONNECTIONS CHECKED UNDER THE SEAT AND I HAVE NOW FOUND THERE IS A SERVICE BULLETIN ON THIS ISSUE. MY DEALER NEVER SUGGESTED TRYING TO GREASE THE CONNECTIONS, THIS IS AN ISSUE THAT FORD SHOULD HAVE MADE THEIR OWNERS AWARE OF, SINCE WHILE THE LIGHT IS ON MY AIRBAG WILL NOT DEPLOY IF I AM INVOLVED IN AN ACCIDENT.

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