NHTSA Complaint #10836987 — 2011 KIA SORENTO

A FEW WEEKS AGO MY HUSBAND WENT TO OPEN THE DRIVERS SIDE DOOR AND IT WOULD NOT OPEN. HE TRIED UNLOCKING WITH THE FOB AND WITH THE KEY IN THE DOOR. NOTHING WORKS. SO IN ORDER TO GET INSIDE TO DRIVE WE EITHER CRAWL ACROSS OR START THE CAR FROM THE PASSENGER SIDE, REACH OVER AND ROLL WINDOW DOWN. THEN WALK TO DRIVERS SIDE AND REACH IN TO OPEN FROM THE INSIDE. I HAVE DOWN RESEARCH AND THIS IS A COMMON PROBLEM WITH KIA VEHICLES. WE CALLED 2 DEALERSHIPS AND WERE TOLD THIS IS SOMETHING WE WILL HAVE TO PAY TO FIX. NOT COVERED BY WARRANTY AND NOT A DEFECT. I FIND IT VERY HARD TO BELIEVE THAT IT ISN'T A DEFECT. AT THIS POINT IT IS JUST THE DRIVERS DOOR, BUT I AM WAITING FOR THE OTHER DOORS TO FOLLOW SUIT AS MANY PEOPLE HAVE MULTIPLE DOORS THAT WON'T OPEN. I FEEL UNSAFE IN MY OWN CAR. I DON'T WANT TO LEAVE THE CHILD SAFETY LOCKS ENGAGED AS OTHERS HAVE HAD THEIR REAR DOORS NOT OPEN AT ALL. THIS IS A HUGE SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED BY KIA AS I BELIEVE IT IS A MANUFACTURER DEFECT.