NHTSA Complaint #10836501 — 2014 RAM 2500

TL* THE CONTACT OWNS A 2014 RAM 2500. THE CONTACT EXPERIENCED A POWER STEERING FAILURE MONTHS BEFORE BEING NOTIFIED OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE AND CONTINUED TO RANDOMLY VEER TO THE LEFT WITHOUT WARNING. THE CONTACT HAD TO CONSTANTLY APPLY FORCE TO ENSURE THE STEERING WHEEL WAS STABLE WHILE THE VEHICLE WAS IN MOTION, AS WELL AS WHEN HAULING A TRAILER. THE CONTACT CALLED MORE THAN TWO DEALERS TO TRY TO GET THE VEHICLE REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN ALIGNMENT. THE VEHICLE WAS TAKEN TO THE DEALER FIVE MORE TIMES, BUT A PERMANENT REMEDY WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THREE DEALERS STATED THAT THE PARTS WERE NOT AVAILABLE TO SCHEDULE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE DEALER INDICATED THAT THEY INSPECTED THE VEHICLE AND THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE, WHICH WAS PARKED FOR LONGER THAN A MONTH. THE APPROXIMATE FAILURE MILEAGE WAS 120. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.