NHTSA Complaint #10836453 — 2012 CHRYSLER 300

I WAS DRIVING MY VEHICLE ON A CITY STREET WHEN SUDDENLY IT STARTED TO ACT STRANGE. THE VEHICLE STABILITY WARNING LIGHT WENT ON AND I BEGAN TO QUICKLY LOSE POWER AND CONTROL OF THE VEHICLE. A BURNING SMELL WAS DETECTED AND THE POWERTRAIN BEGAN TO MAKE UNUSUAL NOISES. OTHER WARNING LIGHTS BEGAN POPPING RANDOMLY AND THE WIPERS STARTED ON ITS OWN. THE VEHICLE THEN STALLED AND CAME TO A COMPLETE STOP. ALL ELECTRICAL SYSTEMS COMPLETELY SHUT DOWN. SMELLED LIKE SOMETHING HAD BURNED UP UNDER THE HOOD. I IMMEDIATELY CONTACTED CHRYSLER ROADSIDE SERVICE AND HAD THE VEHICLE TOWED TO A LOCAL CHRYSLER DEALERSHIP. THE CHRYSLER SERVICE DEPARTMENT LATER EXAMINED THE VEHICLE AND SAID THE ALTERNATOR HAD BURNED UP. THE ALTERNATOR ALSO CAUSED DAMAGE TO MY BATTERY. THE SERVICE DEPARTMENT INDICATED IT WOULD COST APPROXIMATELY $1,000 TO REPAIR BOTH. THE SERVICE DEPARTMENT ALSO INDICATED THIS REPAIR IS NOT COVERED BY WARRANTY OR RECALL. I TOLD THE SERVICE DEPARTMENT I WAS AWARE CHRYSLER HAD RECALLED ALMOST 1/2 MILLION VEHICLE FOR THE SAME EXACT ALTERNATOR PROBLEM (RECALL P60). I CONTACTED CHRYSLER CUSTOMER SERVICE AND THEY INDICATED NOTHING CAN BE DONE BECAUSE MY VEHICLE WAS NOT ON THE P60 RECALL LIST. THEY PROVIDED ME A CASE NUMBER FOR THE INITIAL ROADSIDE SERVICE/TOW (#28743527) AND INDICATED NO OTHER CASE NUMBER WOULD BE GENERATED. ALTHOUGH MY VEHICLE IS NOT ON CHRYSLER'S RECALL LIST, THE ELECTRICAL PROBLEMS EXPERIENCED BY MY VEHICLE WAS IDENTICAL TO THE ALTERNATOR/ELECTRICAL PROBLEMS IDENTIFIED IN OTHER CHRYSLER VEHICLES HAVING THE SAME MODEL/ENGINE SPECIFICATIONS.