NHTSA Complaint #10825178 — 2012 HYUNDAI SONATA

LOUD NOTICEABLE CLICKING NOISE COMING FROM THE STEERING COLUMN. THE CLICKING NOISE APPEAR WHEN THE CAR IS DRIVEN ON UNEVEN ROADS, SPEED BUMPS OR ON CITY BUMPY ROADS. THE ALARMING CLICKING NOISE IS ALSO NOTICEABLE WHILE THE CAR IS PARKED AND THE STEERING WHEEL IS TURNED FROM SIDE TO SIDE. IT HAS GOTTEN WORSE SINCE WE'VE NOTICED IT, FEW MONTHS AGO TO THE POINT THAT THE CLICKING NOISE IS MUCH LOUDER NOW AND THERE IS A DELAY IN THE STEERING PROCESS. WE TOOK THE CAR SEVERAL TIMES TO THE DEALER WITH NO LUCK ON IDENTIFYING THIS PROBLEM. A WEB SEARCH ON THIS SPECIFIC PROBLEM YIELD MANY RESULTS AND COMPLAINTS FROM OTHER DRIVERS AND CAR OWNERS. I LEARNED ON THE SAFETY ISSUE THAT OUR CAR HAS AND ABOUT THE SERVICE BULLETIN (TSB #14-ST-002-1) THAT WAS ISSUED BY THE MANUFACTURE TO REMEDY THIS HAZARD. THE MANUFACTURE HAS ADVISED THE DEALERS TO REPLACE THE MOTOR DRIVEN POWER STEERING (MDPS) COUPLING, THE ONE THAT WAS INITIALLY INSTALLED IS DETERIORATING. I'M SURPRISED THAT THERE ISN'T ANY RECALL ISSUED YET TO WARN DRIVERS FROM A CHANCE OF TOTAL DETERIORATION OF THE MOTOR DRIVEN POWER STEERING (MDPS) COUPLING. PLEASE BE ADVISED THAT THE ONLY WAY I LEARNED ABOUT THIS SAFETY ISSUE IS BY SEARCHING ON THE WEB AND MATCHING THE STEERING FAILURE WITH OTHERS WHO HAVE THE SAME SYMPTOMS, THE DEALERS WE WENT TO COULDN'T PINPOINT THIS ISSUE.